Shipping policy

Delivery Coverage

EBYAK currently ships to UK addresses only. International delivery is not available at this time.

When Will My Order Arrive?

Your total delivery time is split across two stages: the time we need to get your order ready, and the time the courier takes to bring it to you.

Phase	How Long
Packing & Preparation	1–2 business days (Mon–Fri)
Courier Delivery	4–6 business days (Mon–Fri)
Expected Arrival	5–8 business days in total

Same-Day Dispatch Cut-Off:
Orders placed before 2:00 pm GMT Mon–Fri will be processed the same day. Orders submitted after this time or at the weekend will be picked up on the next working day.

Every order is quality-checked and carefully packed before it leaves us — this is what makes up the preparation period.

Delivery Costs

Region	Service	Arrival Window	Price
United Kingdom	Standard Delivery	5–8 business days	FREE

 

Parcel Protection Included

All orders are sent out with free parcel protection as standard.
If your tracking shows no updates for 5–6 days after dispatch, please write to us at support@ebyak.com and we'll open a claim with the courier on your behalf without delay.

Follow Your Delivery

Once your order has left our facility, we'll send you an email with your tracking number and a link to monitor its progress. You can check in at any time to see where your parcel is.

Ran Into a Problem?

If your delivery is running late, your parcel arrived damaged, or a delivery attempt was missed — contact our team as soon as you can. We'll investigate and do everything we can to get it sorted quickly.

Get in Touch

EBYAK SRL
Viale Brenta, 3, 20139 Milano MI

(Address available only for administrative correspondence and product returns. No physical point of sale at this address.)

P.IVA: 08825136790
Phone: +44 7436 813360
Email: support@ebyak.com
Support Hours: Monday to Friday, 10:00 am – 6:00 pm (GMT)

We do our best to reply within 24–48 hours.